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The race to second place
In a recent post I casually referred to law firms’ tendency to race to be second. Perhaps it’s due to Olympic Games fever, a time when each nation celebrates the accumulation of first place gold...
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2012 InnovAction Awards announced!
For the eigth straight year, the InnovAction Awards have recognized outstanding innovation in the delivery of legal services, demonstrating what can happen when passionate professionals, with big ideas...
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The Butterfly Effect of Delays and Overbilling
In a recent Legal Project Management workshop that I conducted, several law firm partners and I were discussing the importance to clients of predictability in their legal budgets. Most agreed that if...
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LMA Southeast presents Legal Project Management for Law Firms
I’ll be in New Orleans on Friday, October 12, to join a fantastic roster of presenters as we share best practices in Legal Project Management for law firms. The day-long conference is hosted by the...
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Embracing the New Normal – The College of Law Practice Management’s Futures...
Calling all lawyers, law firm managers, consultants and vendors! The College of Law Practice Management and Georgetown Law invite you to the 2012 Futures Conference, October 26-27, at the Georgetown...
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What Looks Good for the Future?
In today’s Attorney at Work ezine (“One really good idea every day”), I follow up on my earlier posts (here, here and here) about the College of Law Practice Management‘s recent Futures conference. I...
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The Role of Procurement in the Selection of Outside Counsel
My friend Dr. Silvia Hodges recently asked me to contribute to a book she was compiling and editing, Buying Legal: Procurement Insights and Practice, published by the Ark Group in association with...
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Better Rainmaking Through Relationships and Data
I was recently interviewed by Bloomberg Law for its Behind the Headlines series. In the interview (click here to view), host Lee Pacchia and I discuss the evolution of rainmaking — otherwise known as...
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Would You Rather… Predict the Weather or Build a Legal Budget?
When my daughters were younger and we were trapped in the car on a long drive, we’d play the “Would you rather…” game. Players must choose between two distasteful actions posed by others, such as...
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The 2 Critical Questions that Lead to Continuous Improvement
If you want to improve your law practice, your business, your customer service posture, then you need to ask two simple questions, and ask them regularly: What are we doing well and what can we...
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New Group to Address Client Value – Pricing, Project Management, Process...
Those of us who have spent years in the trenches helping law departments obtain more value from outside counsel, and helping law firms better profit while delivering more value to their clients, have...
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Ten Things I’d Do Differently as a Law Firm CEO
There are many good reasons for law firms to adopt business practices from other industry segments. As has been made abundantly clear, the laws of economics apply equally to law firms as to other...
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Not so fast, in-house counsel, you’ve also got some work to do!
Amidst all the virtual ink directed at lawyers for being poor businesspeople, another equally compelling point is too-often missed: clients, particularly in-house counsel, have quite a few...
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In-House Counsel Analytics – What do they Measure and Why?
We’re aware that some in-house counsel rely (willingly or unwillingly) on procurement officers to make or influence decisions about the selection of outside counsel. We’re also aware that some...
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InnovAction Awards 2013 Call for Entries
I’m pleased to announce the call for entries for the 2013 InnovAction Awards, a program I’m chairing once again. The InnovAction Awards, conducted annually by the College of Law Practice Management,...
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Improving the Certainty of Legal Budgets – a Collaborative Workshop
It’s law firm annual retreat season and I’ve been traversing the country presenting to practice groups and entire firms and preaching the importance of predictability in legal budgets. As one client...
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Why Pesky Clients Meddle in the Law Firm Business
Think back to the last time you purchased a new vehicle. Do you recall advising the salesperson, in that gently chiding tone of yours, to be sure not to show you any cars manufactured on a Monday or a...
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Building a Legal Project Team – a complimentary webinar
The legal profession has experienced a sea of change in the past five years, as clients have increasingly been putting pressure on law firms to change the way that they do business. Central to this has...
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Adapting to the New Normal: Fleeing Pain and Pursuing Happiness
“Doc, it hurts when I do this!” A common scenario confronts my law firm clients, prompting them to call me: “We are increasingly required to adopt alternative fee arrangements for clients who prefer...
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The Fallacy of Merger Math
In recent months, trade publications have been filled with breathless accounts of the exciting and unprecedented number and nature of law firm mergers, each of which creates a distinct advantage over...
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